News Details

Buenos Aires, June 30, 2022 – Grupo Supervielle S.A. (NYSE: SUPV) (BYMA: SUPV), (“Supervielle” or the “Company”), a universal financial services group headquartered in Argentina with a nationwide presence, announces the launch of its Virtual Branch, taking a step towards quality and innovation in the digital customer service experience. In this way, and in line with its Human Banking philosophy, the company manages to humanize digital customer service processes with a unique video call solution, which differential value is the personalized customer service of an account executive, adding simplicity and security by accessing the bank’s official platforms. The video call allows them to carry out multiple transactions such as getting account movements information, card statements and requesting new products, among others, thus reducing the need to go to a branch.

Javier Tiburzio, Distribution and Sales Manager, stated “we have designed a digital experience, similar to one the clients would have if they decided to visit our branches, we can assist anyone no matter where they are, we achieve human presence behind technology. This video call modality represents an evolution in customer service and in terms of security, since the experience takes place within the bank’s official platforms, thus avoiding vulnerabilities of other communication channels. It is already available in our Supervielle App and Online Banking, soon we will add the Virtual Branch to the Senior Citizens App.”

“The growth of our multiple contact channels represents, at the same time, a geographical expansion that allows us to reach anybody in the country digitally, regardless of whether we have a physical presence or not. We receive more than 1,000 video calls daily, from essential employees in their workplace to people traveling by public transport, we take an account executive anywhere needed, offering immediate solutions. It is a disruptive concept in the way we relate to our clients.” concludes Tiburzio.