Our Purpose is to
Power Your Dreams,
guided by our
Vision of being a
Financial Group focused on you, recognized for its agile, simple, and
friendly way of operating
We focus on understanding the needs of our clients with the aim of
providing them the best customer experience while empowering our teams to
achieve this. By offering the best technology in financial and
non-financial services, we seek to develop close and lasting relationships
with them.
We are committed to our customers, teams, communities and investors to
grow sustainably, protecting the environment and pursuing our business
strategy in a socially responsible manner and assuming a strong role in
the development of our country.
Together, we work to be an agile, innovative and competitive services
group that helps to power your dreams.
Our Values
Leadership
We generate organizational capabilities to be leaders in the markets we
focus on.
We believe in:
- Leading by example
- Dreaming big
- Training and developing our teams
- Exceed our own goals
Innovation
We challenge limits in search of new solutions that add value and
increase competitiveness.
We believe in:
- Improving our customers´ experience
- Looking at the future without neglecting our present
- Being flexible and open
Efficiency
We provide quick and quality responses using available resources
responsibly and sustainably.
We believe in:
- Focusing on processes that add value
- Recognizing initiatives that seek continuous improvement
- Managing cost structures carefully
Simplicity
We aim to simplify our customers' lives.
We believe in:
- Respecting our customers' time
- Operating through robust and simple processes
-
Making decisions as close as possible to the customer's point of
interaction
Commitment
We answer with sustainable solutions to our customers and to stakeholder
communities´ demands.
We believe in:
- Doing everything with passion
- Respecting agreements made
- Fostering close relationships
- Putting ourselves in the customer's shoes
- Exceeding expectations
Respect
We listen to and understand the needs of our customers and promote
constructive personal and business relationships.
We believe in:
- Treating others as we would like to be treated
- Engaging in dialogue and building from diversity